Rules are matched from top to bottom and the first rule that matches a user is applied. Unless you guys can think of anything else to try, I'm thinking a tech needs to come out to isolate the actual problem.Note: Conditional redirects are available to partners and advertisers who have this feature turned on by their partner manager or sales representative.įor each row, you can add a rule to set the conditional redirect.
Maybe the cable running from the splitter outside the house and through the wall into the jack (before it reaches the portion that I replaced) has gone bad, perhaps? I assume it won't, since everything seems to be pointing to an issue with a coax cable. I'll see if I can drag the working secondary STB down to where the first one is, hook it up, and see if it works in place of the offending STB.
Internet and phone appear fine, for whatever it's worth.The secondary perfectly fine STB has all channels working at GOOD/36db, with OoB of GOOD/23db.The channels that do work come up as FAIR/31db. Using the info panel, the "not available" channels on the problematic STB have SNR Levels of "n/a" and SNR Values of "0".A technical support call indicated no apparent problems leading up to the house, and suggested the problem is local and/or isolated to my residence.OnDemand stuff appears fine for the most part, with some glitchiness here and there.The lights on the battery backup and ONT are all green.replacing the coax cable going from the wall to the STB.replacing the splitter outside (between the ONT and the cables leading to the two STBs) with the exact same branded type from Verizon.unpplugging/replugging the STB's power cord after a few minutes.rebooting both the old and new STB (a half-dozen times over the last week).It's important to note that a secondary (bedroom) STB is functioning perfectly with no problems whatsoever. We've had that particular box for about five years and never had any issues until now, and I can't think of any event that would've caused the sudden errors.
I started getting "channel not available" errors a couple weeks ago on our main (living room) DVR STB as well as pixelation, stuttering, and choppy audio some channels are fine while most others are having these issues, seemingly depending on their frequency.
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